Terms of Service
The following terms of service (these “Terms of Service” or this “Agreement”) govern the provision by LeadPress, LLC (LeadPress.com and LeadPress) to the customer executing this online transaction (“Customer”), of the products and services described in (i) the Order Form submitted in connection with this online transaction (the “Order Form”) and (ii) LeadPress’s technical support descriptions (collectively clauses (i) through (iii), the “Products and Services”). These Terms of Service shall be effective as of the date that Customer executes its online transaction and thereby accepts these Terms of Services (the “Effective Date”). These Terms of Service hereby incorporate by reference LeadPress’s Acceptable Usage Policy (as in effect from time to time as set forth on LeadPress’s website, the “AUP”) and the Order Form each of which is made a part of these Terms of Service and collectively referred to herein as the Agreement.” Customer’s use of LeadPress’s website, LeadPress Network, and the Products and Services is also subject to Customer’s acceptance and compliance with these Terms of Service, the AUP and the Order Form. Capitalized terms used herein without being defined herein shall have the meaning ascribed to such capitalized term in the AUP, as applicable.
PLEASE READ THIS AGREEMENT CAREFULLY. This is a binding agreement between Customer and LeadPress and includes automatic renewal terms. By submitting an Order Form online or by using Products and Services, Customer hereby agrees to the terms and conditions of the Agreement. THIS AGREEMENT AFFECTS YOUR LEGAL RIGHTS. PARAGRAPH 11 REQUIRES ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.
1. Changes to this Agreement
From time to time, LeadPress may change this Agreement. LeadPress will provide you with notice of material changes via the e-mail address associated with the Customer’s account, and by posting online at https://leadpress.com/legal/. It is your responsibility to check for any such notices. Your continued subscription to and payment for LeadPress’s services after the effective date of the change constitutes your acceptance of such changes. LeadPress is not making any representation regarding the availability of any Product or Service, which may be changed of discontinued.
2. Services and Monthly Commitments
LeadPress agrees to provide the Products and Services in accordance with the pricing, terms and conditions of this Agreement beginning on the Effective Date. LeadPress may perform additional technical, supplemental, or professional services (Additional Products and Services) for Customer at either LeadPress’s published pricing rates or at rates mutually agreed to in writing between Customer and LeadPress. Also, LeadPress may perform remedial services as provided for in the AUP at the pricing set forth therein and without obtaining Customer’s consent in advance.
3. Billing, Term and Renewal
Unless Customer agrees to a one-year, semi-annual or quarterly term or unless otherwise stated in an Order Form or any service description, the initial term (“Initial Term”) of this Agreement shall be month-to-month, (A) commencing on the Effective Date and shall automatically renew on the monthly anniversary date (date of initial signup) or first day of each month, for successive one-month periods unless cancelled or terminated earlier pursuant to the express terms of this Agreement or (B) in the case of a one-year term, each yearly anniversary of the Effective Date for successive one-year periods unless cancelled or terminated earlier pursuant to the express terms of this Agreement (in each case, a “Renewal Period”). Customer agrees to be bound by the service term selected on the Order Form or via applicable promotional codes. LeadPress may cancel or elect not to renew the Products and Services for any reason or no reason at all by delivering to Customer a written notice of non-renewal at least five (5) days prior to the expiration of the Initial Term or the then-current Renewal Period, as applicable.
Payment via Credit Card
LeadPress accepts payments via MasterCard, VISA and AMEX. Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file. Credit cards will be charged on the first of each month. Accounts will renew automatically on the anniversary of each billing cycle unless proper cancellation notice is submitted to our billing department (see cancellation policy below).
Late / Non-Payment | Accounts with Non-Usable Credit Cards
Credit cards on file are not usable when any of the following occur:
- The card expired
- The bank declines the charges
- The card is reported lost or stolen
The card is declared invalid
- You will receive an invoice 1 day prior to your renewal.
After 4 days pass you will receive another invoice. (Reminding you of the outstanding balance)
- On the 7th day, you will receive a final suspension notice and your account will be suspended and a $25 reactivation fee will applied to your account.
- If payment has still not been made 7 days after this suspension period has begun (14 days from initial payment due date), your account will be terminated and all data removed from our server: ALL FILES, IMAGE AND DATA RELATED TO YOUR SITE AND IN YOUR WEBSITE DASHBOARD AND WITHIN SITE WILL BE DELETED FROM OUR SYSTEM. THIS IS PERMANENT AND CANNOT BE UNDONE.
LeadPress does provide refunds for products or services under any circumstance. Prepaid plans (quarterly, semi-annual, annual, etc.) that receive a discounted rate will not receive a pro-rated refund should the account be cancelled early.
In the event LeadPress receives a chargeback notice in connection with any of your services we reserve the right to take the following action:
- Terminate any and all services you have with us.
Updating Your Billing Information
Personal information may be changed via the customer’s support portal.
Periodically it may become necessary for LeadPress.com to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times. LeadPress is not responsible for actions that are taken as a result of a customer’s failure to respond to LeadPress’s notices.
Customer may request LeadPress to send an invoice or account statement via e-mail. There is no charge for this service or customer can view invoices in the support portal.
Taxes: Customer Liability
LeadPress shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with LeadPress’s products and services.
4. Customer Cancellation or Non-Renewal
In order to cancel or elect not to renew any Product or Service, Customer must login to Customer’s support control panel at leadpress.com/help, go to the service Customer wishes to cancel and click on it, click the cancellation button, and fill out the form. All account cancellations must be received in the above manner at least one (1) day in advance of the date of renewal. Accounts cancelled with less than one (1) day notice shall be cancelled at the end of the next term and shall be charged accordingly.
Results of a Cancellation
When a cancellation request is made, LeadPress will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired. Account cancellation will result in deletion of all data and files on server once the paid term has ended.
CUSTOMER ACKNOWLEDGES AND AGREES THAT ALL PRODUCTS AND SERVICES SHALL CONTINUE TO RENEW AND CUSTOMER WILL CONTINUE TO BE BILLED FOR ALL PRODUCTS AND SERVICES UNLESS CUSTOMER CANCELS THE PRODUCTS AND SERVICES AS PROVIDED IN THIS SECTION.
Customer may terminate this Agreement with respect to all, and not less than all, of the Products and Services without liability (except for Charges due through the effective date of such termination) upon the occurrence of a material breach by LeadPress of its obligations to provide the Products and Services according to the terms of this Agreement that is not cured within fifteen (15) business days after written notice from Customer describing such breach in detail is received by LeadPress (“Customer Termination”). In the event of a Customer Termination, Customer shall pay (1) all outstanding amounts payable through the effective date of such termination and (2) if the Products and Services include software for which LeadPress does not then provide general customer support, Customer shall pay to LeadPress an amount equal to LeadPress’s cost of such software for the entire Initial Term and any applicable Renewal Periods. If Customer terminates this Agreement for any reason other than a Customer Termination, Customer shall pay to LeadPress an amount equal to all unpaid Charges through the effective date of such termination and (A) in the case of any Product and Service subscribed for on a month-to-month basis, all Charges for the Products and Services through the remainder of the Initial Term or the then-current Renewal Term, as applicable and (B) in the case of any Product and Service subscribed for other than on a month-to-month basis, all Charges for the Products and Services through the remainder of the Initial Term or the then-current Renewal Term, as applicable, calculated based upon the then-current Minimum Monthly Commitment payable by Customer upon the date of termination. CUSTOMER ACKNOWLEDGES THAT CUSTOMER WILL NOT BE ENTITLED TO ANY REFUND OR CREDIT IN THE EVENT THAT ANY PRODUCT OR SERVICE THAT IS PROVIDED ON THE BASIS OF A ONE-YEAR TERM IS TERMINATED, WITH OR WITHOUT CAUSE, PRIOR TO THE EXPIRATION OF THE ONE-YEAR TERM. CUSTOMER HEREBY WAIVES ALL RIGHTS TO ANY SUCH REFUND OR CREDIT.
Upon termination of this Agreement, LeadPress and Customer shall have no obligations to each other, except as provided for in this Agreement. Upon termination of this Agreement, Customer shall (i) pay all Charges and other amounts due and owing to LeadPress under these Terms of Service, (ii) immediately remove from LeadPress’s premises all property owned by Customer, including, but not limited to, immediately removing all of Customer’s data from LeadPress Network (including all servers owned or operated by LeadPress), and (iii) return to LeadPress all software, access keys, and any other property provided to Customer by LeadPress under this Agreement. Any physical property of Customer not removed from LeadPress’s premises within forty- five (45) days after such termination shall become the property of LeadPress, which may, among other things, dispose of such property without the payment of any compensation to Customer. Sections 8, 9, and 11 shall survive the expiration, cancellation, or termination of this Agreement for any reason.
Customer agrees to pay all charges, fees, penalties, early cancellation charges, reconnection fees, service interruption fees, installation fees and other amounts due under this Agreement (collectively “Charges”) in US dollars. Each Customer that is a Florida resident agrees to pay all taxes applicable to its account. Except as otherwise provided for herein, all Charges for the Products and Services, and for any additional services described herein, shall be invoiced to the Customer and paid in advance of the Initial Term and each Renewal Term (but may include any applicable pro-rated amounts for partial months of for Products and Services provided on a month-to-month or annual basis) and shall be due and payable upon receipt. Any additional one-time charges, including early cancellation charges, accrued interest, late fees, service reinstatement fees, and any usage-based charges (installation or set-up fees) shall be invoiced in arrears and appear on either regular monthly invoices or separate invoices. Customer also shall pay to LeadPress all expenses incurred by LeadPress in exercising any of its rights under this Agreement or applicable law with respect to the collection of a payment default, including attorneys’ fees, court costs, and collection agency fees. If Customer fails to pay any past due amount within five (5) days after written notice by LeadPress s given to Customer, LeadPress may suspend performance under this Agreement and if such past due amounts remain unpaid for an additional five (5) days thereafter, LeadPress may terminate this Agreement. LeadPress may charge interest on any invoice amounts that are overdue by more than ten (10) days at the lesser of (a) 1.5% per month or (b) the maximum non-usurious rate under applicable law. Customer shall be deemed to have accepted as conclusively accurate any invoice that it has not disputed in a writing delivered to LeadPress within sixty (60) days of the invoice date. Customer may withhold the disputed portions of payments that are properly and timely disputed hereunder as long as it timely pays all undisputed charges that are outstanding. The parties shall work together in good faith to resolve any such disputed charge. In the event that this Agreement is terminated by LeadPress for any reason constituting “LeadPress Termination” (as defined above) or by Customer for any reason other than “Customer Termination” (as defined above), all Charges under the Agreement, including all remaining monthly or yearly fees due for the remaining portion of the Initial Term and each applicable Renewal Period, shall accelerate and are immediately due and payable. All set-up fees, monthly service fees and usage fees are non-refundable. Customer shall not be entitled to any refunds or credits, pro-rated or otherwise, in the event of early termination of this Agreement by LeadPress according to the terms herein.
7. Acceptable Use Policy (AUP)
This Acceptable Use Policy document, including the following list of Prohibited Activities, is an integral part of your Agreement with LeadPress. If you engage in any of the activities prohibited by this AUP document, LeadPress reserves the right suspend or terminate your account.
LeadPress’s Acceptable Use Policy (the “Policy”) for LeadPress Services is designed to help protect LeadPress, LeadPress’s customers, and the Internet community in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by LeadPress. LeadPress reserves the right to modify the Policy at any time.
Prohibited Uses of LeadPress Systems and Services:
LeadPress does not actively monitor Customer content on LeadPress servers for review. LeadPress believes in the free dissemination of information via our services. Dedicated server content will only be reviewed upon complaint by verified third parties. Content that does not violate local, state and federal law or the AUP is deemed in compliance and shall remain intact.
- Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
- Sending Unsolicited Bulk Email (“UBE”, “spam”). The sending of any form of Unsolicited Bulk Email through LeadPress’s servers is prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilizing any resource hosted on LeadPress’s servers, is prohibited. LeadPress accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider. ANY form of spamming activity (e.g. mail spam, Usenet spam, pop-up spam, selling/buying spamware, and so on) conducted ANYWHERE on the Internet, i.e. whether through our facilities or not, will be:
- Grounds for instant, permanent termination of all services with no prior warning.
- Grounds for seizure of all on-premises data
- Grounds for forfeit of all funds paid
- Will result in a demand for payment of a fine (to cover damage to our reputation)
- $500/incident/spam clean-up fee, all of which is payable within 24 hours or will be referred to a collection agency
- Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by LeadPress customers must be Closed-loop (“Confirmed Opt-in”). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any LeadPress-hosted domain, or referencing any LeadPress account, is prohibited.
- Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.
- Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org/rokso.
- Unauthorized attempts by a user to gain access to any account or computer resource not belonging to that user (e.g., “cracking”). LeadPress reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution. If you have any question regarding this abuse policy please feel free to contact LeadPress at [email protected].
- Obtaining or attempting to obtain service by any means or device with intent to avoid payment.
- Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any LeadPress customers or end-users by any means or device.
- Knowingly engage in any activities designed to harass, or that will cause a denial-of-service (e.g., synchronized number sequence attacks) to any other user whether on the LeadPress network or on another provider’s network.
- Using LeadPress’s Services to interfere with the use of the LeadPress network by other customers or authorized users.
Unacceptable practices include but are not limited to:
- Drug dealing
- Violation of copyright law
- Illegal gambling/Lottery sites
- Illegal arms trafficking
- Stalking or violating state or federal law.
- Attempting without authorization to access a computer system
- Schemes to defraud, sending a message or having content that is indecent according
- to American laws with intent to annoy, abuse, threaten, or harass another person
- Threatening bodily harm or damage to individuals or groups
- Violating U.S. and International Export restrictions
- Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Service
Customer agrees to indemnify and hold harmless LeadPress, its subsidiaries, their affiliates and each of their respective directors, officers, employees, shareholders and agents (each an “Indemnified Party”) against any losses, claims, damages, liabilities, penalties, actions, proceedings, judgments, or any and all costs thereof (collectively, “Losses”) to which an Indemnified Party may become subject and which Losses arise out of, or relate to the Agreement, Customer’s use of the Products and Services, breach of any confidentiality obligation or any alleged infringement of any trademark, copyright, patent or other intellectual property right and will reimburse an Indemnified Party for all legal and other expenses, including reasonable attorneys’ fees incurred by such Indemnified Party, in connection with investigating, defending, or settling any Losses, whether or not in connection with pending or threatened litigation in which such Indemnified Party is a party.
9. Disclaimers; Limitation on Company Liability.
LEADPRESS SHALL NOT BE LIABLE FOR (i) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS OR LOSS OF REVENUE RESULTING FROM THE USE OF THE PRODUCTS AND SERVICES BY THE CUSTOMER OR ANY THIRD PARTIES OR ANY FAILURE OF THE PRODUCTS AND SERVICES OR (ii) ANY LOSS OF DATA OR CORRUPTION OF DATA, INCLUDING LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, MISDELIVERIES, SERVICE INTERRUPTIONS, FAILURE OF LEADPRESS NETWORK, RECLAMATION OF SERVERS BY LEADPRESS, FAILURE OF SERVERS, THE RELOADING OF AN OPERATING SYSTEM OR OTHER SOFTWARE ON A SERVER OR THE NEGLIGENCE OF LEADPRESS. CUSTOMER IS SOLELY RESPONSIBLE FOR SAFEGUARDING, BACKING UP AND ARCHIVING ALL DATA OWNED, CONTROLLED OR TRANSMITTED BY CUSTOMER THAT RESIDES ON LEADPRESS NETWORK OR ANY SERVER OWNED OR OPERATED BY LEADPRESS. IN NO EVENT SHALL LEADPRESS’s AGGREGATE LIABILITY FOR ANY CLAIM UNDER THIS AGREEMENT EXCEED THE AGGREGATE AMOUNT PAID BY CUSTOMER TO LEADPRESS IN THE BILLING CYCLE IMMEDIATELY PRECEDING SUCH CLAIM. LEADPRESS PROVIDES ALL PRODUCTS AND SERVICES “AS IS,” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR THE SELECTION, USE AND SUITABILITY OF THE PRODUCTS AND SERVICES AND LEADPRESS SHALL HAVE NO LIABILITY THEREFORE. NO CLAIM MAY BE ASSERTED BY CUSTOMER AGAINST LEADPRESS MORE THAN TWO (2) YEARS FOLLOWING THE DATE OF THE EVENT THAT UNDERLIES ANY SUCH CLAIM. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE RECEIPT OF A SERVICE CREDIT AS PROVIDED FOR IN THE SLA CONSTITUTES CUSTOMER’S SOLE AND EXCLUSIVE REMEDY, AND LEADPRESS’S SOLE AND EXCLUSIVE LIABILITY, FOR ANY FAILURE OF LEADPRESS NETWORK, LeadPress HARDWARE OR LEADPRESS INFRASTRUCTURE OR THE FAILURE BY LeadPress TO PROVIDE CUSTOMER WITH THE PRODUCTS AND SERVICES OR MANAGED HOSTING SERVICES PURCHASED BY CUSTOMER IN ACCORDANCE WITH THIS AGREEMENT WHICH RESULTS FROM A QUALIFIED NETWORK DOWNTIME EVENT OR ANY OTHER QUALIFIED DOWNTIME EVENT.
a. Bandwidth. Customer agrees that bandwidth usage shall not exceed the number of Gigabytes per month for the Products and Services ordered by Customer on the Order Form (the “Agreed Usage”) without overage fees and/or penalties occurring. LeadPress will monitor Customer’s bandwidth and reserves the right to take corrective action if Customer’s bandwidth exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Products and Services, or termination of these Terms of Service, which actions may be taken by LeadPress in its sole and absolute discretion. If LeadPress takes any corrective action under these Terms of Service, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. Bandwidth usage is measured on a monthly basis with the server start date serving as the beginning of the monthly bandwidth measuring cycle. Only outgoing traffic is counted and applied towards the Agreed Usage. In the event that Customer exceeds the Agreed Usage, LeadPress may, at its sole discretion, collect overage fees, in the amount of $0.05 per GB from Customer, or to the extent that Customer has a credit card on file with LeadPress, apply such charge against Customer’s credit card. Data transfer in excess of the Agreed Usage shall be automatically billed to Customer. Unused Agreed Usage or bandwidth allocations cannot be carried over to future months or applied to other servers.
Customer consents to LeadPress’s use of Customer’s name and logo during the term of service solely to identify Customer as a client of LeadPress.
Refusal of Service
We reserve the right to refuse, cancel or suspend service at our sole discretion. All Sub-Networks, distributive hosting sites and dedicated servers of LeadPress must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account deactivation without refund. If you have any question regarding this abuse policy please feel free to contact LeadPress at [email protected].
b. Notices. Unless otherwise specified herein, all notices, requests and other communications hereunder shall be sufficiently given if in writing and delivered personally or sent by facsimile transmission, internationally recognized overnight courier, or registered or certified mail (return receipt requested) to the address or facsimile number of Customer listed in LeadPress’s records or if to LeadPress then to the address set forth below. Such notices or other communications shall be deemed to have been given (a) on the date delivered (if delivered personally), (b) on the date that return confirmation is received (if sent by facsimile), (c) on the business day after being sent by an internationally recognized overnight air courier, or (c) five days after being sent (if sent by registered or certified mail).
Attn: Legal Department | [email protected]
55 NE Farragut St #3
Portland, OR 97211
c. Waiver. It is agreed that no waiver by any party hereto of any breach or default of any of the covenants or agreements herein set forth shall be deemed a waiver as to any subsequent and/or similar breach or default.
d. Severability. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not be affected.
e. Force Majeure. Neither party shall lose any rights hereunder or be liable to the other party for damages or losses on account of failure of performance by the defaulting party if the failure is occasioned by any occurrence or contingency beyond its reasonable control, including war, strike, fire, Act of God, earthquake, flood, lockout, embargo, governmental acts or orders or restrictions, failure of suppliers, or any other reason where failure to perform is beyond the reasonable control of the nonperforming party; provided that such party shall use commercially reasonable efforts to promptly mitigate any damages or losses.
f. Non-Solicitation. During the term of this Agreement and for twelve (12) months following termination of this Agreement, Customer agrees that it shall not solicit for employment with Customer (or with any other party) any employee of LeadPress or interfere in the employment relationship between LeadPress and any of its employees with whom Customer has had contact in connection with this Agreement.
g. Ownership. LeadPress shall be the sole owner of all intellectual property, and all derivatives thereof, that LeadPress may develop in the course of providing the Products and Services. Each party to this Agreement retains exclusive ownership and rights in its trade secrets, inventions, copyrights, and other intellectual property. Upon termination of the Agreement, Customer agrees to promptly release any Internet protocol numbers, addresses, or address blocks assigned to Customer in connection with the Products and Services.
h. Customer Hardware. LeadPress acknowledges and agrees that the hardware provided by Customer to LeadPress to be used in connection with any Products and Services (the “Customer Hardware”) is the property of Customer and shall be tagged and identified as such. LeadPress shall not pledge, hypothecate or otherwise encumber the Customer Hardware in any way and upon demand by Customer shall surrender the Customer Hardware to Customer, unless Customer fails to remove such Customer Hardware as provided for in Section 4 above.
i. Third-Party Beneficiaries. There shall be no third party beneficiaries to the Agreement, including customers, employees, agents, or insurers.
j. Assignment. This Agreement shall not be assignable by Customer without LeadPress’s prior written consent. LeadPress may assign the Agreement in whole or in part upon written notice to Customer. This Agreement shall be binding upon and accrue to the benefit of any permitted assignee, and any such assignee shall agree to perform the obligations of the assignor.
11. Client Responsibilities
The Client agrees to furnish all necessary information, materials, and assets promptly, as defined by LeadPress. Timely provision of these items is crucial for the seamless progress and completion of web development or web hosting services. LeadPress reserves the right to extend project timelines or adjust delivery schedules if the Client fails to meet these obligations.
Specific Client Obligations:
Content and Information: The Client is responsible for providing accurate, complete, and relevant content, including text, images, and other multimedia elements required for the project.
Logins and Credentials: The Client must promptly provide any login credentials, access codes, or other information necessary for LeadPress to access and manage hosting environments, domain registrations, and related services.
Feedback and Approval: The Client shall provide timely feedback and approvals during the development process. Delays caused by the Client’s failure to provide feedback may result in project timeline adjustments.
Consequences of Delay:
Failure to comply with these obligations may lead to project delays, additional fees, or adjustments to project timelines. LeadPress shall not be held responsible for any consequences arising from delays caused by the Client’s failure to fulfill these obligations.
Customer Support Requests:
The Client may submit customer support requests to LeadPress when experiencing problems with the services provided. LeadPress will make reasonable efforts to address and resolve reported issues promptly. The Client agrees to provide accurate and detailed information regarding reported problems to facilitate efficient troubleshooting and resolution.
LeadPress will strive to respond to customer support requests within a reasonable timeframe, as outlined in LeadPress’s standard support policies. Response times may vary based on the nature and severity of the reported issue.
The Client agrees to cooperate with LeadPress during the troubleshooting process, including providing additional information or access to facilitate issue resolution. Failure to cooperate may impact the ability of LeadPress to address and resolve reported problems in a timely manner.
Cancellation of Relationship:
LeadPress reserves the right to terminate the business relationship if the Client repeatedly fails to provide required assets within the specified timelines. In such cases, any fees paid by the Client shall not be refundable, and LeadPress shall not be liable for any losses incurred by the Client due to the termination of the relationship.
12. Agreement to Arbitrate
For purposes of this Section, “Dispute” shall mean any dispute, claim, or action between Customer and LeadPress arising out of or relating to the LeadPress’s provision of Products or Services, the Customer’s use of and payment for those services, or any other transaction involving you and LeadPress, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation, ordinance, or any other legal or equitable basis, and shall be interpreted to be given the broadest meaning allowable under law. Moreover, notwithstanding anything else in the Agreement, you agree that a court, not the arbitrator, may decide if a claim falls within one of these six exceptions.
a. Dispute Notice. In the event of a Dispute, Customer or LeadPress must first send to the other party a notice of the Dispute that shall include a written statement that sets forth the name, address and contact information of the party giving it, the facts giving rise to the Dispute, and the relief requested (the “Dispute Notice”). The Dispute Notice to LeadPress must be addressed to the address listed for Notices in Section 10(b), above (the “LeadPress Notice Address”). The Dispute Notice to Customer will be sent by certified mail to the most recent address we have on file or otherwise in our records for you. If LeadPress and Customer do not reach an agreement to resolve the Dispute within sixty (60) days after the Dispute Notice is received, Customer or LeadPress may commence an arbitration proceeding pursuant to this Section. Following submission and receipt of the Dispute Notice, each of us agrees to act in good faith to seek to resolve the Dispute before commencing arbitration.
b. Binding Arbitration. In the event Customer and LeadPress do not reach an agreement to resolve the Dispute as stated in the preceding paragraph, Customer and LeadPress further agree: (a) to arbitrate all Disputes between the parties pursuant to the provisions in the Agreement; (b) the Agreement memorializes a transaction in interstate commerce; (c) the Federal Arbitration Act (9 U.S.C. §1, et seq.) governs the interpretation and enforcement of this Section; and (d) this Section shall survive termination of the Agreement. ARBITRATION MEANS THAT CUSTOMER WAIVE CUSTOMER’S RIGHT TO A JUDGE OR JURY IN A COURT PROCEEDING AND CUSTOMER’S GROUNDS FOR APPEAL ARE LIMITED. The arbitrator may award Customer the same damages as a court sitting in proper jurisdiction could, and may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. In addition, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court. The decision of the arbitrator shall be final and enforceable by any court with jurisdiction over the parties.
c. Small Claims Court. Notwithstanding the foregoing, Customer may bring an individual action in the small claims court of your state or municipality if the action is within that court’s jurisdiction and is pending only in that court.
d. WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. CUSTOMER AND LeadPress AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE CLASS ACTIONS, OR CLASS ARBITRATIONS. ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY’S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING.
e. Arbitration Procedure. If a party elects to commence arbitration, the arbitration shall be governed by the rules of JAMS that are in effect at the time the arbitration is initiated (the “JAMS Rules”), available at http://www.jamsadr.com or by calling 1-800-352-5267, and under the rules set forth in this Section, except that JAMS may not administer any multiple claimant or class arbitration, as the parties agree that the arbitration shall be limited to the resolution only of individual claims. If there is a conflict between the JAMS Rules and the rules set forth in this Section, the rules set forth in this Section shall govern. Customer may, in arbitration, seek any and all remedies otherwise available to Customer pursuant to federal, state, or local laws. All Disputes shall be resolved by a single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator. The arbitrator is bound by the terms of the Agreement. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of the Agreement, including, but not limited to, any claim that all or any part of the Agreement is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. Customer may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by telephone shall take place in a location reasonably accessible from your primary residence, or in Hillsborough County, Florida, at your option.
i. Initiation of Arbitration Proceeding. If either Customer or LeadPress decide to arbitrate a Dispute, we agree to the following procedure:
Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount of damages sought to be recovered. Customer can find a copy of a Demand for Arbitration at http://www.jamsadr.com (“Demand for Arbitration”).
Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to:
600 Brickell Ave.,
Miami, FL 33131, U.S.A.
Send one copy of the Demand for Arbitration to the other party at the same address as the Dispute Notice, or as otherwise agreed to by the parties.
ii. Hearing Format. In all hearing formats, the arbitrator shall issue a written decision that explains the essential findings and conclusions on which an award, if any, is based. During the arbitration, the amount of any settlement offer made by LeadPress or Customer shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which Customer or LeadPress is entitled. The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during the arbitration.
iii. Arbitration Fees. If you recover more in the arbitration than the last offer of resolution or settlement made to you by LeadPress, LeadPress shall pay, or (if applicable) reimburse Customer for, all JAMS filing, administration, and arbitrator fees for any arbitration commenced (by you or LeadPress) pursuant to provisions of the Agreement.
f. Amendments to this Section. Notwithstanding any provision in this Agreement to the contrary, Customer and LeadPress agree that if LeadPress makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to LeadPress’s address) in this Section, LeadPress will obtain Customer’s affirmative assent to the applicable amendment. If Customer does not affirmatively assent to the applicable amendment, Customer is agreeing that Customer will arbitrate any Dispute between us in accordance with the language of this Section.
g. Severability. If any provision in this Section is found to be unenforceable, that provision shall be severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not apply to the prohibition against class or representative actions; if the prohibition against class or representative actions is found to be unenforceable, this entire Section shall be null and void, with the exception of Section 11(h). The terms of this Section shall otherwise survive any termination of these Policies and Procedures.
h. Exclusive Venue for Other Controversies. LeadPress and Customer agree that any controversy that is not covered by the dispute resolution procedure and class action waiver provisions in this Agreement (other than an individual action filed in small claims court) shall be filed only in the Superior Court of Hillsborough, Florida, or the United States District Court for the Southern District of Florida, and each party hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts for any such controversy
i. Survival. The terms of this Section 11 shall otherwise survive any termination of these Terms of Service.
Last Updated: 11-22-2022